At rosy-rain.com, we have several security measures in place to safeguard your data and payment details.
1. Credit Card Information Storage
All credit card information are securely processed with payment gateway “Stripe”. This is an international payment gateway which protect for customers credit card information.
2. Security Code (CVV) Verification
When you submit your credit card information, including Security Code, “Stripe” will encrypt the info and security transmit to issuers for payment verification and approval. However, verification of the Security Code is totally upon issuer’s decision.
3. Fulfilling PCI Compliance
rosy-rain.com is fully PCI (Payment Card Industry Data Security Standard) compliant.

在 rosy-rain.com,我們採取了多項安全措施來保護您的數據和付款詳細信息。

1. 信用卡信息存儲
所有信用卡信息都經過安全加密並使用支付系統“Stripe”進行。 這是一個國際信用卡支付系統,並保護客戶信用卡信息。
2. 安全碼 (CVV) 驗證
當您提交您的信用卡信息(包括安全代碼)時,“Stripe”將對信息進行加密並安全傳輸給發卡機構以進行付款驗證和批准。 然而,保安編碼的驗證完全由發行人決定。
3. 滿足 PCI 合規性
rosy-rain.com 完全符合 PCI(支付卡行業數據安全標準)標準。

付款、送貨及退換 Payment, Shipping & Return

Hong Kong Delivery 香港本地送貨

After receiving the payment, the goods will be dispatched within 3 days if they are in stock, and we will notify the customer of the order status by email. You must fill in the correct information when registering in order to contact you.

貨品會於收到付款後, 如有現貨會於3天內安排寄出,我們會以電郵通知客戶訂單狀態。
註冊時必需填寫正確資料,以便聯絡。

付款、送貨及退換 Payment, Shipping & Return

付款、送貨及退換 Payment, Shipping & Return傘兵速遞

預算送達時間Est. Delivery Date3 business days5-10 business days
預估運費 Est. Shipping Fee到付 HK$30自提點HK$15 / 其他HK$22
免運費 Free Shipping購物滿HK$300或以上 purchased over HK$300.- or above

After the goods sent out, an email notification of “delivered” will also be sent, and the logistics order number/postal number will be attached for reference. You can also log in to the member center to check the order status* (working days do not include Saturdays, Sundays, public holidays, and current (When typhoon warning signal No. 8 or above or black rainstorm warning is in effect)

發貨後, 亦會以電郵通知”已發貨”,並附上物流單號/ 郵政編號以供參考, 亦可以登入會員中心查詢訂單狀況 *(工作天不包括星期六、日及公眾假期以及當八號或以上颱風警告信號或黑色暴雨警告生效時)

  • 順豐運單查詢:https://www.sf-express.com/hk/tc/dynamic_function/waybill/
  • 傘兵自提點:https://www.paratrooperex.page/selfpick-point

International Shipping 國際送貨

Standard (by post)Expedited
預算送達時間 Est. Delivery Date15-30 business days3-5 business days
預估運費 Shipping FeeHK$100.-Quote when check out via Easyship
免運費 Free Shippingpurchased over HK$1,000.-
  • Standard shipping is limited due to the ongoing issues with COVID-19.
  • Non-shipping countries : Russian Federation, Spain, Italy

PROCESSING TIME

  • For weekday orders, it may take 1-2 days to process.
  • For weekend orders, it may take 3 days to process after the following business day.

DELIVERY TRACKING

  • If you have selected a trackable shipping option: Please log in to your account and refer to ‘My Orders’ for your tracking code.
  • If you have selected Standard Shipping Service: All packages are not available for tracking until after arriving at the destination country, in this case we advise you to wait patiently and contact your local post office. Also depending on the country, tracking may not be available.

POSSIBLE DELAYS/ FAILED DELIVERY

  • In case of international orders, they may be subject to customs clearance procedures which can cause delays from the original delivery estimated time.

CUSTOMS & TAX

  • Please note, some countries may restrict the import of cosmetics depending on their policies. Any problems that may occur are the responsibility of the recipient. Therefore, depending on the customs & tax policy additional taxes and fees may occur. Please contact the customs in advance to ensure safe shipping and check your local customs policy for more information.
  • In case of additional documents for customs clearance we will provide to the best of our abilities though it may not be guaranteed.

*由於 COVID-19 的持續問題,標準運輸受到限制。

* 非發貨國:俄羅斯聯邦、西班牙、意大利

處理時間
對於工作日訂單,可能需要 1-3 天的時間來處理。
對於週末訂單,可能需要 1-3 天才能在下一個工作日後處理。
交貨跟踪
如果您選擇了可跟踪的運輸選項:請登錄您的帳戶並參閱“我的訂單”以獲取您的跟踪代碼。
如果您選擇了Standard Shipping Service:所有包裹在到達目的地國家後才能進行跟踪,在這種情況下,我們建議您耐心等待並聯繫您當地的郵局。此外,根據國家/地區的不同,可能無法進行跟踪。
可能的延遲/失敗的交付
如果是國際訂單,他們可能會受到清關程序的影響,這可能會導致原始預計交貨時間的延遲。
海關與稅務
請注意,某些國家/地區可能會根據其政策限制化妝品的進口。可能發生的任何問題均由收件人負責。因此,根據海關和稅收政策,可能會產生額外的稅費。請提前聯繫海關以確保安全運輸,並查看您當地的海關政策以了解更多信息。
如果需要額外的清關文件,我們將盡我們所能提供,但可能無法保證。

付款、送貨及退換 Payment, Shipping & Return

退款及換貨服務

  • Beauty People Cooperate Limited. 致力為你提供優質產品, 如閣下對所購買貨品如有品質上出現問題,經確認後,我們保證退換或原銀奉還。 你可以在收貨日期起7天內,退換你在本網站上購買的產品。
  • 退換貨條件製造方面的問題·物流問題·購買錯誤·瑕疵和產品品質問題

    請閣下留意,以下情況將不獲安排退換,敬請見諒:

    – 已收貨/取貨超過7天
    – 產品已開封(如產品品質出現問題,將不受此限)
    – 產品色差
    – 產品已被使用超過該產品容量之10%
    – 任何免費贈品及試用裝禮品
    – 個人原因如皮膚敏感或重複購買

  • 備註顧客必須出示有關單據號碼,如閣下非本公司會員並於網站購買該產品,須出示相關單據號碼。
  • 退貨流程如果你的訂單需要辦理退貨,請確保你的訂單符合退換貨標準,你可以選擇在網上咨詢或電話服務熱線辦理退貨在我們收到你退回的產品並確認符合退貨條件後, 將根據你的需求盡快安排退款或換貨。
  • 換貨流程如果需要辦理換貨,請在收到產品即日起的7天內聯繫我們的CS TEAM。換貨的新產品將寄送到原訂單的運送地址或鄰近順豐門市,或可於尖沙咀地鐵站交收。
  • 如確認可獲退款之客戶,以信用卡系統Stripe付款,我們將在Stripe提出退款申請到閣下之信用卡;以PAYME或轉帳等支付,我們會以銀行轉帳方式退回。

Refund & Exchange Service

Beauty People Cooperate Limited. is committed to providing you with high-quality products. If you have any quality problems with the purchased goods, after confirmation, we guarantee the return or return of the original silver. You can return or exchange the products you purchased on this website within 7 days from the date of receipt.
Manufacturing problems, logistics problems, purchase errors, defects and product quality problems

Please note that the following circumstances will not be arranged for return, please forgive me:

  1. Received / picked up more than 7 days
  2. The product has been opened (If there is a problem with the product quality, it will not be subject to this restriction)
  3. Product colour difference
  4. The product has been used more than 10% of its capacity
  5. Any free gifts and trial gifts
  6. Personal reasons such as skin sensitivity or repeated purchases
  • Remarks Customers must present the relevant receipt number. If you are not a member of our company and purchase the product in our shop, please show your order number.
  • If your order needs to be returned, please make sure that your order meets the refund and exchange standards. You can choose to process the refund / exchange through online consultation or telephone service hotline. After we receive your returned product and confirm that it meets the return conditions, we will arrange the refund / exhange as soon as possible.
  • If you need to process an exchange, please contact our CS TEAM within 7 days from the day you receive the product. The exchanged new products will be sent to the shipping address of the original order or the nearest SF Express store.
  • If a customer who is confirmed to be eligible for a refund, we will refund to your credit card via the credit card system Stripe; if you pay by PAYME or bank transfer, we will refund by bank transfer.