Hong Kong 本地送貨
|確認發貨||發貨後， 亦會以電郵通知”已發貨”，並附上物流單號/ 郵政編號以供參考, 亦可以登入會員中心查詢訂單狀況 *(工作天不包括星期六、日及公眾假期以及當八號或以上颱風警告信號或黑色暴雨警告生效時)|
|Standard (by post)||Expedited|
|Est. Delivery Date||15-20 business days||3-5 business days|
|Shipping Fee||HK$100.-||Quote when check out via Easyship|
|Free Shipping||purchased over HK$1,000.-|
*Standard shipping is limited due to the ongoing issues with COVID-19.
* Non-shipping countries : Russian Federation, Spain, Italy
- For weekday orders, it may take 1-3 days to process.
- For weekend orders, it may take 1-3 days to process after the following business day.
- If you have selected a trackable shipping option: Please log in to your account and refer to ‘My Orders’ for your tracking code.
- If you have selected Standard Shipping Service: All packages are not available for tracking until after arriving at the destination country, in this case we advise you to wait patiently and contact your local post office. Also depending on the country, tracking may not be available.
POSSIBLE DELAYS/ FAILED DELIVERY
- In case of international orders, they may be subject to customs clearance procedures which can cause delays from the original delivery estimated time.
CUSTOMS & TAX
- Please note, some countries may restrict the import of cosmetics depending on their policies. Any problems that may occur are the responsibility of the recipient. Therefore, depending on the customs & tax policy additional taxes and fees may occur. Please contact the customs in advance to ensure safe shipping and check your local customs policy for more information.
- In case of additional documents for customs clearance we will provide to the best of our abilities though it may not be guaranteed.
- 退換服務 Beauty People Cooperate Limited. 致力為你提供優質產品， 如閣下對所購買貨品如有品質上出現問題，經確認後，我們保證退換或原銀奉還。 你可以在收貨日期起7天內，退換你在本網站上購買的產品。
- 退貨流程如果你的訂單需要辦理退貨，請確保你的訂單符合退換貨標準 你可以選擇在網上咨詢或電話服務熱線辦理退貨在我們收到你退回的產品並確認符合退貨條件後， 將根據你的需求盡快安排退款。
- 換貨流程如果需要辦理換貨，請在收到產品即日起的7天內聯繫我們的CS TEAM 。換貨的新產品將寄送到原訂單的運送地址或鄰近順豐門市。
Return Service Beauty People Cooperate Limited. is committed to providing you with high-quality products. If you have any quality problems with the purchased goods, after confirmation, we guarantee the return or return of the original silver. You can return or exchange the products you purchased on this website within 7 days from the date of receipt.
Manufacturing problems, logistics problems, purchase errors, defects and product quality problems
Please note that the following circumstances will not be arranged for return, please forgive me:
- Received / picked up more than 7 days
- The product has been opened (If there is a problem with the product quality, it will not be subject to this restriction)
- Product color difference
- The product has been used more than 10% of its capacity
- Any free gifts and trial gifts
- Personal reasons such as skin sensitivity or repeated purchases
- Remarks Customers must present the relevant receipt number. If you are not a member of our company and purchase the product in a store, you must present the original relevant receipt.
- Return process If your order needs to be returned, please make sure that your order meets the return and exchange standards. You can choose to process the return through online consultation or telephone service hotline. After we receive your returned product and confirm that it meets the return conditions, we will follow You need to arrange a refund as soon as possible.
- Exchange process If you need to process an exchange, please contact our CS TEAM within 7 days from the day you receive the product. The exchanged new products will be sent to the shipping address of the original order or the nearest SF Express store.